|
Q: |
I am
trying
to
access
the DVR
system
using
ISIS
client
program
but the
system
said
"Login
failed".
|
|
A: |
-
You
can't
have
access
with
the
"admin"
user
name
on
the
remote
computer
while
the
DVR
server
is
logged
in
with
the
user
"admin".
-
The
user
must
be
assigned
to
have
"Network"
and
"Multi
Access"
rights.
Please
check
your
user
profile
in
the
DVR
server.
-
The
port
number
must
be
same
on
both
the
DVR
server
and
the
remote
computer.
The
default
port
number
is
9091.
|
|
Q: |
I also
have a
problem
of
loggin
into the
DVR
server
from
other
location.
I have a
router
and am
using
one of
computers
in LAN
(Local
Area
Network)
as DVR
server.
|
|
A: |
You must
forward
the port
to the
DVR
server
in your
router
or
create
virtual
server
for the
DVR
server
depends
on your
router.
(Each
router
mfg has
different
way of
forwarding
the port
to
computer)
Then the
router
shall
redirect
the
incoming
request
to the
DVR
server.
For
Example
Your IP
to the
default
gateway
is
67.122.184.99
and the
local IP
assigned
to the
DVR
server
is
192.168.1.101
and the
port
used by
the DVR
server
is 9091.
|
|
Q: |
My
monitor
is only
displaying
a piece
of the
graphical
interface
of DVR
software,
some of
it is
off of
the
screen
and I
can't
find the
"Power"
button,
how do I
fix
this?
|
|
A: |
The
screen
resolution
must be
set to
1024 x
768.
Please
change
your
screen
setting
in the
"Display
Properties"
under MS
Windows
operating
system.
|
|
Q: |
The
computer
shuts
itself
down and
restarts
again
without
any
error
message.
|
|
A: |
-
The
CPU
(Central
Processing
Unit)
must
be
Intel
CPU
and
also
the
chipset
must
be
Intel
Chipset
845
or
newer.
-
Please
check
the
DirectX
version
installed
in
your
computer.
The
DirectX
must
be
version
7.0
or
higher.
|
|
Q: |
How do I
install
the card
&
software? |
|
A: |
Power
off the
computer
and open
the
computer
case.
Find
empty
PCI slot
and
insert
the ISIS
DVR
capture
board.&&
refer to
the
installation
manual.)
on the
computer
and
ignore
all the
messages
generated
by the
Windows
operation
system.
The
messages
are "New
hardware
found."
Do not
install
the
drivers
for the
new
hardware
via the
Installation
Wizard.
The ISIS
DVR
program
will
automatically
install
all
drivers
required
by the
card.
|
|
Q: |
How do I
change
the
default
username
and
password? |
|
A: |
The
default
user
names
such as
"Admin"
and
"Anonymous"
may not
be
removed.
The
password
for
these
default
users
may be
changed
by the
user who
has
access
right. |
|
Q: |
How do I
view my
video
remotely
via a
browser? |
|
A: |
You must
have IP
address
of your
server
and then
type
that IP
address
in
address
bar in
web
browser.
For
example,
If you
have IP
address,
67.122.184.99,
and type
into the
address
bar, the
browser
shall
display
the web
view in
your
computer
screen
and
prompt
you to
install
WebDvr3
Class,
please
click
OK. The
browser
shall
display
the
camera
view on
the
screen. |
